Boost’s mobile training solutions bring many benefits to hotels, from better guest service to increased upselling revenue and more loyal guests. However, some of the biggest benefits are accrued by the service employees themselves, many of whom emerge from their Boost course having learnt an entirely new language and set of service skills. Not only does this give them more confidence at work, but improves their employability and improves their career prospects.

Boost spoke to Nittaya Sitthimongkol, Assistant Restaurant Manager at Big Fish and Bar Restaurant, Hua Hin Marriott Resort and Spa about her experience using Boost Voice.

Please introduce yourself.

Nittaya: Sawasdee ka, my name is Nittaya Sitthimongkol. I work at Marriott Hua Hin Resort and Spa in the Big Fish and Bar restaurant.

When is your favourite time to learn?

Nittaya: I like to learn after finishing work or during my day off because this is my free time.

What is the most enjoyable part of learning with Boost?

Nittaya: I enjoy every part of the app. In every part they have a different way to learn, but my favorite part is the games because it makes it fun.

How much has Boost improved the way you work?

Nittaya: It has improved my vocabulary. Vocabulary is very important to me, if you don’t know the word then you cannot complete the sentence.

What do you love about your job?

Nittaya: I love my job very much and I love the Marriott brand, I am able to learn many languages and get to know many cultures from many guests. In our Marriott, when we make the guest happy we will be happy as well.